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Client Success Stories
Discover how Odyssey Information Services has empowered clients to enhance business performance by overcoming complex IT challenges through tailored solutions and expert guidance.
01
Reducing Downtime with a Proactive SME Team Approach
Our client, managing over 10,000 retail service points, faced a fragmented support system risking billions in revenue. Odyssey Information Services unified the support process with subject matter experts, automated issue tracking, and rapid diagnostics training. This approach achieved over 98% up-time, reduced response times, and provided 24/7 support for seamless upgrades. Odyssey has now expanded its role to support the client's global operations.
02
Creating a Cutting-Edge Web Application for Enterprise Success
Our client selected Odyssey Information Services to develop a new web application to replace an existing one and reduce customer service calls. Using an Agile methodology, our team wrote nearly 200 user stories and built new micro-services and single-page applications with modern technologies. We ensured code quality through rigorous testing and extensive documentation. The minimum viable product was successfully launched on time, securing funding for the next phase and solidifying our reputation as a reliable and knowledgeable partner.
03
Assembling Top Developers to Form High-Performing Agile Software Development Team
Our client needed to meet high demand for new digital features on their website, which exceeded their current capacity. Odyssey Information Services was tasked with building a smaller, leaner agile team to develop these features. We recruited top talent through a rigorous screening process, ensuring a perfect fit for both Odyssey and the client. With excellent communication and strong leadership, the team quickly adapted to the complex technical environment and delivered key new features that enhanced customer reservations and drove additional revenue. The team's consistent strong execution earned them a high level of trust within the client's organization.
04
Using Scorecards for a Fast Path to Improve Application and Database Performance
Our client faced challenges with an aging application and database environment, compounded by limited resources and impending staff changes. We provided a team of experts who first focused on building trust. By identifying underutilized database features and implementing automation for change scripts, we laid the groundwork for proactive performance analysis using scorecards. This approach led to the identification and resolution of major performance issues, reducing downtime and improving overall application performance. Ongoing scorecard analysis continues to drive improvements, resulting in reduced downtime and improved performance metrics for our client.
05
Assembling Teams of Registered Nurses for Successful Cerner EMR Implementations
Our client required skilled registered nurse consultants familiar with emergency department operations for their Cerner FirstNet clinical application. Odyssey assembled a certified team responsible for workflow analysis, design, testing, training, and support across multiple sites. Our nurses travel extensively to provide on-site expertise and have developed a strong rapport with hospital staff. Since 2014, our team has consistently supported the client, ensuring efficient and effective EMR implementations.
06
Applying NonStop SQL Performance Best Practices into DevOps Production Support
Our client's data-intensive application environment required improved performance metrics to justify optimization efforts. Odyssey Information Services achieved significant performance enhancements without disrupting normal operations. By optimizing query structures and database parameters, we reduced workload demand by 16.2%, resource consumption by 21.5%, and database access by 22.4% over an 18-month period. Our use of scorecards to measure Key Performance Indicators (KPIs) has provided continuous improvement, enabling more efficient deployment of application and database changes with zero perceived outages.